YOUR BOOKING
Check your
trip request.
Check a website request with your reference and the email or phone number you supplied. For a confirmed trip, use its eight-character reference and booking email. No account needed.
Can’t find it, or your trip has already finished? Call (942) 380-6024 and we will look it up.
UNDERSTANDING YOUR STATUS
What happens next?
Your status tells you where your request stands. Sending a request does not reserve a car. AirGate must confirm your trip and final fare with you.
Website requests · AG references
- Request received
- We have saved your enquiry. AirGate still needs to contact you about availability, pickup details and the fare. Your trip is not confirmed yet.*
- Your request is being reviewed
- AirGate has recorded contact about your request. Details may still need to be agreed. Your trip is not confirmed yet.*
- Request marked confirmed
- AirGate has marked your request as confirmed. Check the pickup arrangements and final fare agreed with our team. Contact us if you still need driver details.
- Request closed
- This request has been declined and no trip is arranged through it. Call us if you need help finding another arrangement.
* A request is only confirmed when AirGate confirms your trip and final fare with you.
This page changes when AirGate records an update. A website request does not show a live car location. If your pickup is soon or a status does not match what you were told, call (942)-380-6024.
Statuses for a confirmed trip
These apply to a dispatched trip linked to your AG reference or to an eight-character trip code. Driver updates appear only where available.
- Booked and confirmed
- Your trip is booked. Check your agreed pickup details; driver information appears when assigned.
- Your driver is on the way
- The driver has marked that they are travelling to your pickup. Be ready at the agreed time and location.
- Your driver is here
- The driver has marked that they have arrived. Follow your pickup instructions or contact AirGate if you cannot find them.
- On the way
- You have been recorded as on board and the journey to your destination has started.
- Trip completed
- Your journey has been marked finished. Contact us if you need help with your completed trip.
- This trip was cancelled
- The booking was cancelled. Contact AirGate for the reason or to discuss another trip.
- Recorded as a no-show
- The trip was marked as a missed pickup. If this is incorrect, contact AirGate so we can review it.